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Waiākea Help Center

<hr>No, we do not ship internationally. We currently only ship within the United States (excluding Alaska, Puerto Rico, US Virgin Islands, and Guam).

No, we do not ship internationally. We currently only ship within the United States (excluding Alaska, Puerto Rico, US Virgin Islands, and Guam).

Do you ship internationally?

Shipping and Tracking

Where can I buy Waiākea?

How does your Pump Aid program work?

What does Waiākea  do for the people of Hawai’i?

Where is Waiākea water sourced?

Is Waiākea Water really from Hawai'i?

What is Hawaiian volcanic water?

What is the pH of Waiākea?

What distinguishes Waiākea from other water brands?

What does Waiākea mean & how is it pronounced?

What is the difference between artificial and naturally alkaline water?

What types of minerals does Waiākea contain?

Does Waiākea's packaging contain Bisphenol A (BPA)?

What is malama i ka aiana? How is Waiākea certified carbon neutral?

Does Waiākea use sustainable packaging?

Is it safe to consume water packaged in OceanPlast™ bottles?

Does Waiākea meet FDA bottled water regulations for water quality?

How do I open my 10L or 15L Pahu Nunui box of water?

How many Pahu Nunui bags should I send at a time?

How do I send my Pahu Nunui bags back?

What is the upcycling program and how does it work?

What is the shelf life for Waiākea?

Does Waiākea come in glass bottles?

How do I request sponsorship or product donation?

Who do I contact for distribution?

Product Information

How do I place a hold on an upcoming subscription order?

How can I update the credit card on file for my subscription?

How can I change the shipping address for my subscription?

How can I change the frequency for my subscription?

How can I add or subtract a case from my subscription?

How do I cancel my subscription?

I forgot to apply the discount at checkout, could you apply it to my order?

Can I upgrade or make changes to my order?

Can I can cancel my order?

I selected or was shipped the wrong product

Online Orders and Subscriptions

How do I get points for referring friends?

How can I redeem my reward points?

How do I get reward points for my birthday?

How do I check my reward points balance?

How do I sign up for the rewards program?

Rewards

How long does it take to deliver?

How much is shipping?

Can I have my order expedited?

I have received a portion of my order. Where is the rest?

My order was delivered to the wrong address.

My tracking number isn’t working or showing any updates?

I have my order confirmation email but there isn’t a tracking number?