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Waiākea Help Center

Have a question about your order, looking for tracking, or want to learn more about your account? You've come to the right place.

Waiākea Help Center 

Where can I buy Waiākea?

What does Waiākea  do for the people of Hawai’i?

Where is Waiākea water sourced?

Is Waiākea Water really from Hawai'i?

Is it safe to consume water packaged in OceanPlast™ bottles?

How do I open 15L Pahu Nunui box of water?

How many Pahu Nunui bags should I send at a time?

How do I send my Pahu Nunui bags back?

What is the upcycling program and how does it work?

How do I request sponsorship or product donation?

Who do I contact for distribution?

What is the shelf life of your coffee products?

About Waiākea

I selected incorrect item or was shipped the wrong product

I forgot to apply the discount at checkout, could you apply it to my order?

How long does it take to deliver?

How much is shipping?

Can I have my order expedited?

Do you ship internationally?

I have received a portion of my order. Where is the rest?

My order was delivered to the wrong address.

My tracking number isn’t working or showing any updates?

I have my order confirmation email but there isn’t a tracking number?

Online Orders

How do I place a hold on an upcoming subscription order?

How can I update the credit card on file for my subscription?

How can I change the shipping address for my subscription?

How can I change the frequency for my subscription?

How do I cancel my subscription?

Can I can cancel my order?

How can I apply a discount code to my subscription order?

Subscriptions

How do I sign up for the rewards program?

How do I check my point balance and redeem my rewards?

How do I get points for referring friends?

How do I get reward points for my birthday?

Rewards

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About Waiākea

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