You can pause your next order when needed. When skipping a subscription order, you are essentially delaying it to the next scheduled delivery date. It will NOT shorten the length of your subscription. For example, if you have a 12-month subscription
You can update your credit card information by logging in to your customer account. Please note that the changes will take effect on your next order. After signing in, click on "Manage Subscriptions". Then click "Billing Information". From he
You can change the shipping address for your subscription by logging in to your customer account. Please note that the changes will take effect on your next order. The shipping address cannot be changed after placing your order. Please make sure you
You can change the number of times you are shipped water in a month (frequency) by logging into your customer account and following the directions below. Please note that the changes will take effect on your following order. After signing in, click
You can add or subtract cases from your subscription by logging into your customer account and following the directions below. Please note that the changes will take effect on your following order. Log into your customer account using your username a
If you have an Annual subscription, this is non-cancelable. In order to offer our customers tiered bulk discount pricing, we require them to commit to the agreed upon timeframe of the subscription. After the 12 months are up, the annual subscriptio
Unfortunately we cannot adjust, upgrade or make changes to your order once you have received your order confirmation email. If you are a subscription customer, you can adjust your subscription and all upcoming orders by visiting your customer accoun
Unfortunately orders cannot be canceled once they are placed. As soon as we receive your order, our team starts working on getting it out the door and delivered to you as quickly as possible.
Applying discount codes is easy! Simply log on to your customer account and click on Delivery Schedule > Manage Subscription. Scroll down until you see Apply Discount at the left portion of the page. Finally, paste your discount code in the pop-up wi