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Waiākea Help Center

<hr>Please allow 2 business days after purchase to receive a shipping confirmation email or SMS with your tracking number. If you have not received your tracking information after 2 business days (excluding weekends and holidays) of purchase, please email&#xA0;<a href="mailto:customerservice@waiakeasprings.com">customerservice@waiakea.com</a>.&#xA0;<hr>

Please allow 48 hours to receive an updated shipping confirmation email with your tracking number. If you have not received your tracking information 72 hours later, please email customerservice@waiakeasprings.com. Mahalo!

I have my shipping confirmation email but there isn’t a tracking number?

Online Orders

Where can I buy Waiākea?

How does your Pump Aid program work?

What does Waiākea  do for the people of Hawai’i?

Where is Waiākea water sourced?

Is Waiākea Water really from Hawai'i?

What is Hawaiian volcanic water?

What is the pH of Waiākea?

What distinguishes Waiākea from other water brands?

What does Waiākea mean & how is it pronounced?

What is the difference between artificial and naturally alkaline water?

What types of minerals does Waiākea contain?

Does Waiākea's packaging contain Bisphenol A (BPA)?

What is malama i ka aiana? How is Waiākea certified carbon neutral?

Does Waiākea use sustainable packaging?

Is it safe to consume water packaged in OceanPlast™ bottles?

Does Waiākea meet FDA bottled water regulations for water quality?

How do I open my 10L or 15L Pahu Nunui box of water?

How many Pahu Nunui bags should I send at a time?

How do I send my Pahu Nunui bags back?

What is the upcycling program and how does it work?

What is the shelf life for Waiākea?

Does Waiākea come in glass bottles?

How do I request sponsorship or product donation?

Who do I contact for distribution?

About Waiākea

I selected or was shipped the wrong product

I forgot to apply the discount at checkout, could you apply it to my order?

How long does it take to deliver?

How much is shipping?

Can I have my order expedited?

Do you ship internationally?

I have received a portion of my order. Where is the rest?

My order was delivered to the wrong address.

My tracking number isn’t working or showing any updates?

I have my order confirmation email but there isn’t a tracking number?

How do I place a hold on an upcoming subscription order?

How can I update the credit card on file for my subscription?

How can I change the shipping address for my subscription?

How can I change the frequency for my subscription?

How can I add or subtract a case from my subscription?

How do I cancel my subscription?

Can I upgrade or make changes to my order?

Can I can cancel my order?

How can I apply a discount code to my subscription order?

Subscriptions

How do I sign up for the rewards program?

How do I check my point balance and redeem my rewards?

How do I get points for referring friends?

How do I get reward points for my birthday?

Rewards

Wholesale order

Wholesale

Store Locator

I have my order confirmation email but there isn’t a tracking number?Updated 8 months ago