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Waiākea Help Center

<hr>You can reach our sales representatives here: <a href="mailto:sales@waiakeasprings.com">sales@waiakea.com</a>.

You can reach our sales representatives here: sales@waiakea.com.

Who do I contact for distribution?

About Waiākea

Where can I buy Waiākea?

What does Waiākea  do for the people of Hawai’i?

Where is Waiākea water sourced?

Is Waiākea Water really from Hawai'i?

What is Hawaiian volcanic water?

What is the pH of Waiākea?

What distinguishes Waiākea from other water brands?

Is it safe to consume water packaged in OceanPlast™ bottles?

How do I open 15L Pahu Nunui box of water?

How many Pahu Nunui bags should I send at a time?

How do I send my Pahu Nunui bags back?

What is the upcycling program and how does it work?

How do I request sponsorship or product donation?

What is the shelf life of your coffee products?

I selected incorrect item or was shipped the wrong product

I forgot to apply the discount at checkout, could you apply it to my order?

How long does it take to deliver?

How much is shipping?

Can I have my order expedited?

Do you ship internationally?

I have received a portion of my order. Where is the rest?

My order was delivered to the wrong address.

My tracking number isn’t working or showing any updates?

I have my order confirmation email but there isn’t a tracking number?

What should I do if my package arrives damaged?

Online Orders

How do I reschedule my orders?

How can I update the credit card on file for my subscription?

How can I change the shipping address for my subscription?

How can I swap, change the frequency, or edit the quantity of my subscription?

How do I cancel my subscription?

Can I can cancel my order?

Subscriptions

How do I sign up for the rewards program?

How do I check my point balance and redeem my rewards?

How do I get points for referring friends?

How do I get reward points for my birthday?

Where can I use my points?

Rewards

Wholesale order

Wholesale and Store Locator

Who do I contact for distribution?Updated 5 months ago