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Online Orders and Subscriptions

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Articles

How do I place a hold on an upcoming subscription order?

You can pause your next order when needed. When skipping a subscription order, you are essentially delaying it to the next scheduled delivery date. It will NOT shorten the length of your subscription. For example, if you have a 12-month subscription

How can I update the credit card on file for my subscription?

You can update your credit card information by logging in to your customer account. Please note that the changes will take effect on your next order.    After signing in, click on "Manage Subscriptions".     Then click "Billing Information". From he

How can I change the shipping address for my subscription?

You can change the shipping address for your subscription by logging in to your customer account. Please note that the changes will take effect on your next order. The shipping address cannot be changed after placing your order. Please make sure you

How can I change the frequency for my subscription?

You can change the number of times you are shipped water in a month (frequency) by logging into your customer account and following the directions below. Please note that the changes will take effect on your following order.  After signing in, click

How can I add or subtract a case from my subscription?

You can add or subtract cases from your subscription by logging into your customer account and following the directions below. Please note that the changes will take effect on your following order. Log into your customer account using your username a

How do I cancel my subscription?

If you have an Annual subscription, this is non-cancelable. In order to offer our customers tiered bulk discount pricing, we require them to commit to the agreed upon timeframe of the subscription. After the 12 months are up, the annual subscriptio

I forgot to apply the discount at checkout, could you apply it to my order?

Unfortunately we cannot apply the discount code to your order after you have received your order confirmation email as your order has already been processed. If you are a subscription customer, please know that discount codes apply to new customers

Can I upgrade or make changes to my order?

Unfortunately we cannot adjust, upgrade or make changes to your order once you have received your order confirmation email. If you are a subscription customer, you can adjust your subscription and all upcoming orders by visiting your customer accoun

Can I can cancel my order?

Unfortunately orders cannot be canceled once they are placed. As soon as we receive your order, our team starts working on getting it out the door and delivered to you as quickly as possible.

I selected or was shipped the wrong product

If you have accidentally selected the wrong item after checking out, we apologize for the inconvenience, but we are unable to change the order once the order confirmation email is sent. You can still edit your subscription and select the correct pro